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The Importance of an eBay Order Management Integration

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Many sellers all over the world treat eBay as their most important channel. Considering the rather large customer base it introduces businesses to, eBay is a top contender in the world of eCommerce. 

However, success on eBay depends on just how well managed your shop is. If you don’t have the right eBay management tools in place, you are more likely setting yourself up to deal with the subsequent chaos that is bound to ensue. When it comes to eBay order management, this is particularly too – unless you are equipped with a top notch eBay order management integration.

If you have never heard of eBay order management integration and aren’t sure about what it does or helps you achieve, you have come to just the right place. Below, we dive deep into the world of eBay order management, and try to help you understand how important of a role eBay order management integration plays in this area. 

So, if you are curious to learn more… 

Keep scrolling!

Contents:

  • What is eBay?
  • eBay Order Management
  • eBay Order Management Integration
  • Final Thoughts

What is eBay?

Before we zoom in on eBay order management, it would be better to take a look at what eBay, in general, is. We all know it as one of the best eCommerce platforms out there, but do we really understand just how integral of an actor it is in the global eCommerce scene? 

Let’s have a look.

eBay Order Management Integration - What is eBay_

A Short History of eBay

Did you know that before eBay was eBay, it was actually a website called Auction web? 

A website founded by Pierre Omidyar on Labour Day weekend in 1995, Auction web was a place where people could list their products and invite users to make bids on the said product – somewhat of a modern auction. Omidyar was always interested in web-based commerce, and once the masses began to get interested in his premise for Auction web, he realised that his idea was big enough to be invested in. 

And he was right! Shortly after its first sale (a broken printer at $14.83), Auction web became a million dollar business. In 1997, just after cresting two million auction transactions, Auction web was re-christened as eBay, and has been so ever since. 

The team at eBay has more or less always been fuelled by a powerhouse of expertise. It has employed managers from all sorts of high-profile companies – people from Disney, Pepsi, and many other world-class organisations joined the team and started working towards taking eBay forward as an eCommerce platform. Where initially it was associated simply with the selling of personal items and “collectibles,” the sales model was quickly transformed to accommodate all sorts of selling – including high-end commercial products from brands like General Motons, Sun, and Disney. 

The foundation of eBay is simple: it brings buyers and sellers together, and gives them a single platform to complete their transactions on. This was the business model it started out with and has managed to preserve till date.

eBay in the eCommerce World

To better understand the role of eBay in eCommerce, we can take a look at a few statistics.

eBay Order Management Integration - Billions of Active Listings

1) Billions of Active Listings

eBay has a total of more than 1.5 billion active listings. Needless to say, there is a large range of products for customers to choose from, and a wider scope for sellers to sell their stuff.

2) A Rush of Traffic

eBay gets more than 109 million visitors every single month. It can be observed that it is more or less the go-to for many eCommerce shoppers, and hence is even a better place for sellers to understand and invest in.

eBay Order Management Integration - A Rush of Traffic
eBay Order Management Integration - Loads of International Selling

3) Loads of International Selling

8.8% of eBay sellers are cross-border sellers, which means that eBay hosts a great chunk of international selling. This shows that when it comes to global eCommerce activity, eBay is surely a star and makes some positive contribution to the universal market.

4) Stellar Customer Satisfaction

In 2019, eBay’s American Customer Satisfaction Index (ACSI) score was 79/100. Those are great numbers, which can help us realize that most of the shopping experiences that take place on eBay end in success and lead to happy customers. For sellers, this means they have a greater chance of impressing their customer base than they would without eBay.

eBay Order Management Integration - Stellar Customer Satisfaction
eBay Order Management Integration - All Sorts of Categories

5) All Sorts of Categories

No matter what sort of items you want to sell or receive on eBay, you can. The existing categories of products on eBay include: electronics, clothing, shoes, accessories, automotive, health and beauty, sports and outdoors, tools and home, homes and kitchen, toys and games, jewellery, books, flowers and gifts, software, and apps. Basically, there is almost nothing that you can’t get on eBay, and that is what makes it such a fan-favourite eCommerce platform.

eBay Selling - What Makes it Different

If you are even remotely familiar with the world of eCommerce, you know that in today’s day and age, the term eBay is synonymous with the term eCommerce. There is an undeniable connection between the two. But why? 

It’s simple: convenience. eBay has always been the hub of convenience for both buyers and sellers. On eBay, anyone can sell anything and anyone can buy anything. Without any sorts of technological or logistical gymnastics performed, businesses get to sell their products to a large, authentic customer base. On the other hand, customers get to buy desired products without leaving the comfort of their house – a seamless customer experience that has essentially simply just fallen into their laps; who can say no to that?

For sellers, there is a lot about the eBay selling experience that remains unparalleled. eBay has a range of features that help sellers, and improve the way they can sell their products. For example, there is a promoted listings option. This is an advertising feature that helps sellers push forward their selling. Two years ago, eBay also launched a selling feature called “Managed Delivery,” which further helps sellers complete their orders more conveniently. It also has a “Managed Payments” feature, that makes it easier for sellers to receive payments and simplifies payments on both ends to a great degree. 

In addition, eBay also has a Global Shipping Program. As per this, sellers can ship their products to Kentucky, USA, which is the global shipping hub for eBay. From there, eBay will take care of the shipping process and send the products to their destinations internationally, taking care of custom forms and issues on its own. Needless to say, this makes international selling as easy a breeze for everyone involved, and is indubitably one of the best features offered by eBay. 

So, there is a lot of help that a seller can get on eBay, and therefore, the selling experience on this particular eCommerce platform is a much coveted one. 

However, when it comes to order management, businesses will find them struggling and that they might require a little extra help to ensure that everything is on track. 

But how can they do that?

With the help of eBay order management, of course!

eBay Order Management

In this section, we will discuss everything about eBay order management. If you are planning to make eBay one of your sales channels, it is very important for you to understand how to manage orders, and hence have enough knowledge about eBay order management.

What is ebay order management?

In the simplest of words, eBay marketplace management is the process that allows sellers to handle all the orders they get. It is the procedure which enables you to ensure that the order processing for every single product that leaves the confines of your warehouse complex is top-notch, seamless, and actually contributes towards the fulfilment of your overall goals.

Some tasks that are included in eBay order management include completing the process of packaging, addressing, handling, and shipping orders. It also includes dealing with any problems such as returns, cancellations, inquiries, and disputes that may arise from these. 

As a whole, it would be useful to remember that eBay order management is the bridge between buyers and sellers, and is therefore an aspect that you, as a seller, definitely need to focus on. The main reason behind this is that if your order management is seamless and up to the right mark, you will be able to leave a longer lasting impression on your customers. Hence, for businesses that are looking to improve their levels of customer satisfaction are advised to leave everything and start focusing on order management.

eBay Order Management Integration - What is ebay order management

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How to Manage Orders on eBay - Seller Hub

According to eBay, Seller Hub is the central place for managing your eBay business. So, if you are looking to manage your orders from within eBay, then you must turn to Seller Hub. Seller Hub is free to use, and offers a bundle of support features and selling tools for businesses from one location. Using Seller Hub allows you to manage not only your orders, but many other important aspects of your business quite seamlessly.

Seller Hub Tools

Seller hub tools include: 

  • Manage your listings

Manage your listings is a feature that allows you to have a holistic view of all your listings as well as other reporting and order management functionalities offered by eBay. 

  • Monitor your business

With the help of Seller Hub, you can also create custom dashboards and track the metrics you deem as the most important for your order activity. 

  • View payouts

A very important part of order management is keeping sight of your payouts, and with the help of Seller Hub you can do that as well. 

  • Analyse business performance 

If you want to make sure that your order management is always on the right track, you will have to regularly analyse your business performance and make sure that you are making the right decisions – which you can do on eBay with the help of Seller Hub.

Seller Hub Information

There is a lot of information that you can expect to get from eBay Seller Hub. The overview page on Seller Hub summarises all of this information, and offers different tabs that will help you tap into different streams of your order activity. These tabs are: overview, orders, listings, marketing, store, performance, research, payments, and reports

Seller Hub Report

The report feature is also a very important part of the Seller Hub. You can download order reports, which essentially means that you will have access to a whole overview of your order activity and everything that goes on on the order management end. With the help of this, you can make sure that you are always in touch with the progress of order processing taking place, and hence is an important part of your overall eBay order management strategy.

The Role of a Third Party eBay Order Management Integration

As you can tell, however, there are no features offered by eBay that can help you connect orders to the back end of things: your warehouse, inventory, and the logistics end. As a business, this can prove to be a huge setback for you, because if the two different ends of the order fulfilment process are not integrated, it can manifest a major disconnect in your business and cause you to incur subsequent losses. 

This is where an eBay order management integration comes in. A third party eBay order management integration that connects your order taking capacities with the way you manage and run your warehouse and inventory will take your order management capabilities to the next level, and ensure that you are not lacking in any of these areas! 

eBay Order Management Integration

Let’s have a closer look at eBay order management integration. 

What is eBay Order Management Integration?

A marketplace integration is essentially a software solution that can help you connect your marketplace to other areas of your business. For example, something like an eBay accounting integration will help connect your eBay activity to accounting solutions that can track your sales and manage your accounts in accordance with them. A courier integration, on the other hand, will help you streamline your eBay activity along with helping you conform to the requirements to the courier of your choice. 

Similarly, eBay order management integration will help you with managing orders in connection to your warehouse and inventory. Once it is well-connected in your order management strategy, you will see your whole order game elevate to a great extent. 

The Role of a Third Party eBay Order Management Integration

As you can tell, however, there are no features offered by eBay that can help you connect orders to the back end of things: your warehouse, inventory, and the logistics end. As a business, this can prove to be a huge setback for you, because if the two different ends of the order fulfilment process are not integrated, it can manifest a major disconnect in your business and cause you to incur subsequent losses. 

This is where an eBay order management integration comes in. A third party eBay order management integration that connects your order taking capacities with the way you manage and run your warehouse and inventory will take your order management capabilities to the next level, and ensure that you are not lacking in any of these areas! 

Why Do You Need an eBay Order Management Integration

So, why should you bother for an eBay order management integration to begin with? That is because an eBay order management integration can help you improve your business to a great extent, by bringing the following benefits to the table:

eBay Order Management Integration - Efficiency

Efficiency

Efficiency will take your order management to the next level, and efficiency is exactly what an eBay order management integration can provide you with. It helps you save time, and you can then spend that time on improving other areas of your business.

More Profits

Unless your order management methods are perfectly integrated with other areas of your business, expecting more profits can be a little bit of a long shot. However, with the help of an eBay order management integration, you can expand your profits and improve your cash flow.

eBay Order Management Integration - More Profits
eBay Order Management Integration - Customer Retention

Customer Retention

A well-managed and organized order management strategy will not only impress your customers, but also urge them to do business with you in the future. With the help of an eBay order management integration, you achieve this particular level of order management and also improve your customer retention to a great extent.

Long Term Success

Long term success will only be a possibility if you have the right order management mechanisms in place. One of these mechanisms will of course be an eBay order management integration. By connecting your eBay with other areas of your business and bringing all of them together, an eBay order management integration will help you improve your business to a great extent and set you up with long-lasting success on all ends.

eBay Order Management Integration - Long Term Success
eBay Order Management Integration - Multi-channel Support

Multi-channel Support

An eBay order management integration will help you manage orders on eBay, but it will also help you factor in your orders from other platforms. This way, you can have a centralised outlook on your overall business activity and achieve seamless integration between all these platforms.

Final Thoughts

If you are planning to break into the world of eBay and try your luck as a retailer on this particular platform, you should definitely give it a shot. The eBay market is filled to the brim with great opportunities, and there is a lot of support that you will get from the eBay community as a seller. However, you must keep in mind that when it comes to order management, you may struggle a little – but that’s only if you don’t use an eBay order management integration. 

An eBay order management integration, like the one offered by Canary7, can bring together the front and the back end of your business, and amalgamate them to give your business just the perfect boost it needs to leave your competitors behind!

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