Meet Canary7
A new and improved eCommerce order management system (OMS)

Canary7: Making eCommerce order management easier!

As an eCommerce business, you already realise that order management is one of the most intricate processes to get right. Because many different components go into order management, a streamlined order management procedure will only be achieved if all these components are well-integrated and well-managed. 

The good news is, it’s not complicated to do that – not anymore. Canary7, the latest cutting-edge eCommerce order management system (OMS), is all set to revolutionise how eCommerce businesses process and manage orders. With our bespoke features and functionalities, eCommerce businesses are given the abilities they need to streamline the way they handle orders. 

Whether you are a small business that gets less than a hundred orders every day or a big established venture that has to deal with millions of orders regularly, we are ready to be a part of your journey with our eCommerce OMS

What is eCommerce order management?

Ecommerce order management handles all the orders you receive from your marketplace or eCommerce platform. From the moment a customer places an order right until they physically receive it, order management ensures everything goes smoothly for all your customers. 

For eCommerce businesses in today’s era, efficient order management is the key to ensuring that your customers have the best possible experience from start to finish. eCommerce order management is a multi-dimensional process that consists of various essential elements, including customer communication, data collection and selling through multiple sales channels. 

Nothing ever stays straightforward and simple, and without the proper mechanisms in place, it can be easy for an eCommerce business to become overwhelmed with it all. 

However, with the right technology and tools in place (such as an order management system), eCommerce order management can become a vital process for your supply chain.

Simple order management for eCommerce businesses of all shapes and sizes.

Many things that make our eCommerce order management system (OMS) an excellent fit for eCommerce businesses, but the most important thing is that it can support your eCommerce activities with regard to the nature or model of your business. 

Are you a 3PL that deals with the eCommerce orders of your clients? Great – Canary7 provides assistance that will allow you to do a better job at that role, process more orders, and leave your clients fully satisfied with the way you manage their orders. 

Are you an online retailer on Amazon? You can integrate Canary7’s eCommerce order management system (OMS) with Amazon and make sure that your sales activity on Amazon is connected to the back end of your business, i.e. your warehouse and order handling capabilities. 

You have just started your own eCommerce website and need to make sure that everything runs smoothly and smooth in the way you process your orders. Canary7 does not only connect to a variety of eCommerce hosting platforms such as Magento, Shopify, and WooCommerce, but it also makes sure that all the relevant data is centralised so that you don’t have to concern yourself with the complications of each platform separately. 

Essentially, no matter what your priorities as an eCommerce business are, Canary7’s eCommerce order management system (OMS) can be the perfect fit for your business. It can make order management a breeze and way more productive and hence a considerably more integral part of your business.

eCommerce Order Management System (OMS) Features

As your partner in order management, Canary7 provides the features you need to make order management successful for your eCommerce business. The best part? You have to put in almost no effort so you have enough time to focus on other aspects of your business (and yourself).

Highly Scalable Order Processing

Growth is your biggest priority as an eCommerce business. We get that, which is why the eCommerce architecture we present you with is highly scalable and resilient. As your business grows and evolves, so does Canary7’s eCommerce order management system (OMS). With a holistic, 360-degree view of your order activity that Canary7 provides, you can make decisions that empower your business and boost its growth. 

Grow comfortably without any limitations, and let your eCommerce venture flourish like never before. Set it up for fast order processing, more customer satisfaction, and ultimately higher productivity as well as more success – only with Canary7’s eCommerce order management system (OMS).

eCommerce order management system - Highly Scalable Order Processing
eCommerce order management system - Multichannel Sales Support

Multichannel Sales Support

eCommerce is a tough job in today’s world. For a successful eCommerce business, multichannel sales are essential- you have to dabble on different platforms, build your audience in different places, and try out different techniques if you want to establish your image as an eCommerce. Thanks to Canary7’s eCommerce order management system (OMS), you can conveniently do this as well. 

No matter how many platforms you work with, you can generate data from each source, centralise it, and work with it comfortably instead of having to divide your attention between all of them. This is considerably more convenient, but also more profitable, and you will see better numbers where they matter!

Accessible Customer Records

A huge part of successful order management is how well you deal with customers, and you can only deal well with customers if you manage to build a relationship with them. In this regard, customer records are vital. If you rely on manual record-keeping, you won’t be able to smoothen your order processing. 

Canary7’s eCommerce order management system (OMS) helps you automate record-keeping. No matter how many customers you have to process orders for, you can stay in touch with their information and make sure they are added to your overall customer base. With Canary7, you can finally create the customer experience that will help you propel your business forward. 

eCommerce order management system - Accessible Customer Records
eCommerce order management system - Order Tracking

Order Tracking

In today’s time and age, customers want to know exactly where their orders are. On your end, as an eCommerce business, this means you have to go the extra mile to make sure that every product that leaves your warehouse is tracked correctly.

Canary7’s eCommerce order management system (OMS) offers features such as barcode scanning and RFID tracking, which means that you can always stay in touch with the orders that go out for your business. Not only that, but it will make it easier for you to give customers updates as well, which is just what they want when shopping online! 

Optimised Order Pick, Pack, and Ship

Order processing is not something that takes place out of nowhere. It is an amalgamation of different processes, such as picking, packing, and shipping. In order to achieve perfect seamlessness of overall order management, an eCommerce business will have to streamline all of these processes as well. 

This can quickly be done with Canary7’s eCommerce order management system (OMS). Your teams across different departments get precisely the resources and the help they need to work through these processes and overcome any and all challenges they face during them. The end result? Holistic order management will definitely impress your existing customers and attract future ones. 

eCommerce order management system - Optimised Order Pick, Pack, and Ship
eCommerce order management system - Order History Management

Order History Management

Order history is important for various reasons. Legal, financial, and even in terms of analysing your operations so that you can make important changes that actually improve the way you do things. Again, with a high volume of orders, this can take time to achieve on your own. 

Our eCommerce order management system automates history management and makes sure you can access your records whenever you want. This allows you to be more aligned with your orders and make sure that you can assess your progress accurately. This will also enable you to identify problems early on so that you don’t have to wait or waste time when it comes to improving your order processing.

Smart Reverse Logistics

Many eCommerce businesses need to understand that reverse logistics, i.e. processing refunds and exchanges are an integral part of an overall successful order management strategy. For this reason, not all order management systems for eCommerce activity take reverse logistics into account, and hence, you cannot blindly rely on all order management software to help you navigate the challenges of reverse logistics. 

However, when it comes to Canary7, you can do so! Our eCommerce order management system is one of its kind and helps you with fulfilment from start to finish – including reverse logistics. You can process refunds, returns, and exchanges at the speed of lightning, and that is one of the most prominent reasons behind Canary7 being just what your order management strategy needs. 

eCommerce order management system - Smart Reverse Logistics
eCommerce order management system - Necessary Reporting and Analytics

Necessary Reporting and Analytics

You can not possibly expect to succeed as a business, especially an eCommerce one, if you don’t have solid mechanisms for reporting and analytics in place. Canary7’s eCommerce order management system (OMS) will help you create customised reports and progress charts so that you can judge your business correctly. 

Whether you have to present your numbers to stakeholders or need them to make necessary improvements, you can rely on Canary7 to help you with just the reporting you need to gauge your performance as an eCommerce business. This can help you improve your overall efficiency in terms of order management as well.

Automated Invoicing

Invoicing is a very important aspect of order management – it is basically the document that ties you with the customer and hence plays a part in creating and maintaining a good customer experience as well. 

With our eCommerce order management system (OMS), you can automate invoicing and make sure that you don’t have to stress about generating them manually.

eCommerce order management system - Automated Invoicing
eCommerce order management system - High Volume of Orders

High Volume of Orders

Limitless order management is what we believe in – so no matter how many orders you get every single day, you can process them quickly and smoothly with the help of our eCommerce order management system (OMS). 

Unlike manual ways of order management, our solutions don’t require extra effort from you and can be perfected with just a few clicks. Therefore, for any business that is planning to elevate its order management system.

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Why Canary7?

There are many eCommerce order management systems (OMS) available in the market, so why should you go for Canary7? Good question – luckily, we have all the answers. 

Easy to Use

Who says you have to go through hundreds of user guides before you can understand how to make the most of a sound eCommerce order management system (OMS)? Canary7 is easy to use, with a simplified interface that can be operated with just a few clicks. 

Whether you are checking in on Canary7 with your phone or on a desktop computer, you will get a seamless experience that is not only easy to work through but is also to the point and straightforward, which means that you can say goodbye to wasting time on trying to cut through the chaos.

eCommerce order management system - Easy to Use
eCommerce order management system - Hundreds of Integrations

Hundreds of Integrations

Canary7 offers you hundreds of integrations, which means that you can turn your eCommerce into a full-fledged hub of efficiency and productivity. Connect the front end of your eCommerce activity with your warehouse, inventory, and other back-end aspects of your business. 

Integrations with platforms like Amazon, Etsy, eBay, Magento, Shopify, WooCommerce, FedEx, DHL, and many others are available with Canary7, which means you can finally get the best of the best for your eCommerce journey and ensure its success in the best way possible.

24/7 Customer Support

At Canary7, we value our customers more than anything! For this reason, we make sure that you have access to our customer support 24/7. From the minute you complete your onboarding with us, our customer support representative gets to helping you properly with Canary7 so that you can take full advantage of our features. 

We are here to answer all your queries, questions, and concerns – all you have to do is reach out to us!

eCommerce order management system - 24_7 Customer Support
eCommerce order management system - Savings


To ensure that you are setting your business up for success, you will have to make sure that you are spending less money and earning/saving more. Canary7 actually helps you do that! By investing in Canary7, you are optimising your budget for life. 

Our features employ a “spend less, save more” approach, which means that you are spending less money than you are making. This is the best way to expand your profit margins, boost your numbers, and make sure that you are on the right track with your eCommerce business, at least when it comes to your order management system. 

Canary7 – the perfect eCommerce order management system (OMS) for you.

Canary7 offers just what you need in terms of order management – and more. 

Why don’t you try for yourself?

eCommerce Order Management System (OMS) | FAQs

What is an eCommerce order management system?

An eCommerce order management system helps you streamline the back processes of managing and fulfilling online orders. So, everything from order routing to shipping is included in eCommerce order management, and an eCommerce order management system (OMS) helps you take care of all of them!

Some prominent features of an eCommerce management system include:

- Order tracking
- Order history
- Optimised shipping, picking, and packing
- Reverse logistics
- Reporting and analytics
- eCommerce integrations
- Multichannel support

Can I try Canary7 for free?

At Canary7, we believe that you should only invest in things you know for sure can help you in the longer run. For this reason, it is important for us to have you be certain that Canary7 is the right fit for you, and that our features can actually make a difference to your operations.

So yes! You can try Canary7 for free. All you have to do is book a demo. Once that is done, you can familiarise yourself with our eCommerce order management (OMS) software for 30 minutes. Only if you are confident in our capabilities will we proceed.

Is Canary7 only an order management system?

No! Canary7 offers a range of fulfilment software that makes it easier for businesses to streamline their logistics and warehouse activity. We offer an order management system, as you already know; but we also offer a warehouse management system (WMS), inventory management system, labour management system, and a warehouse control system.

Together, all these form a package that will help you take your business to the next level and make sure that you are on the right track to success. For any business that is looking to secure a prime spot in their industry, a fulfilment all-rounder like Canary7 is more than important.

I have never used an order management system before. What do I need to know?

Don’t worry! Canary7 is perfectly easy to use, especially for beginners. There is not much you need to keep in mind before you dive into our features and make the most out of them for our business. If you do have any specific questions, however, you can always reach out to us and we will be more than happy to help - of course.

Can I use Canary7’s order management system even if I don’t have an eCommerce business?

Yes! Canary7’s solutions are for all businesses that need help. So, whether you are an eCommerce brand, a brick-and-mortar retailer, a manufacturer, or a 3PL, you can rely on Canary7 when it comes to your logistics journey.