The Importance of an Order Monitoring System

In this day and age, there are many challenges that a business is likely to face. Whether you are an eCommerce shop, a brick-and-mortar retailer, or a manufacturer, you are most probably gripped with plenty of challenges that make climbing the ladder of success harder than you may have anticipated. 

Out of these challenges, perhaps the hardest to deal with is tackling an influx of orders. Think of it this way: the more your business grows, the more orders you get. The more orders you get, the more difficult it becomes to ensure that each order is given due attention and that all of them are delivered safely to the customer’s doorstep.

However – just because it’s difficult doesn’t mean it’s possible! With the right kind of order management and monitoring, you can tackle this problem and ensure that every package that leaves your warehouse is in pristine condition from start to finish. 

To that end, an order monitoring system will help you. 

Not sure what an order monitoring system is? Don’t worry! In this article, we talk all about order monitoring including the importance of an order monitoring system – so keep reading!

What is Order Monitoring?

Order monitoring is more or less another term for order tracking. It is the process that allows you to monitor all your orders, communicate the status of the order with your customers at all the important points of the order processing, and ultimately ensure that each order is shipped properly and on time. 

Mostly, order monitoring involves shipment tracking, frequent updates both sent and received by you, and also keeping track of delivery dates and timing. Consider order monitoring to be just another way of saying that you must know where all your orders are – at all times!

How Does Order Monitoring Help?

But why should you care about order monitoring at all? It’s because order monitoring can have a positive impact on your business in the following ways: 

1. It helps decrease costs.

Efficient order monitoring and management is linked directly with a drop in your costs and let’s be real: who wouldn’t want that? 

Order monitoring helps you overall order management, which leads to better quality assurance and faster delivery times. With a service that is immaculate on all ends, you are essentially improving your customer experience. That means less returns and complaints, and ultimately, less money spent on that end. 

Not only that but proper order monitoring can also help you manage any problems timely and in an efficient manner. When you are constantly updated with order processing, you can identify and tackle problems early on which would mean that you wouldn’t have to wait until things take a turn for the worst before getting down to it and finding solutions. Believe it or not, this can help you save a lot of money! 

2. It helps improve customer experience.

The way your customer perceives you can essentially make or break a business – this is something that almost every business-owner is likely to agree with. Essentially, what this means is that you have a pressure on yourself to meet customer expectations, and the best way to do so is by the help of order monitoring. 

A huge chunk of order monitoring entails giving your customers constant updates on their orders. This aspect helps you gain credibility with them, and significantly improve the shopping experience. Not only does this minimize complications for you, but it also helps you retain your customers and build your brand more successfully. 

Order monitoring may seem like it’s more of a backend thing, but it definitely adds up to the overall experience a customer has with your brand, and hence is something that you must focus on if you are trying to improve your relationship with your customers. 

3. It gives you more control over fulfillment.

Another aspect that makes it important to execute order monitoring is that it is the best way to be in control of your fulfillment procedures. As discussed above, properly tracking your package means that whatever problems you encounter during the process come under your domain and you can quickly fix them. 

Leaving your orders to the whims of others is never the best option, which is why it is important to take control in as many aspects as you can. Order monitoring mechanisms will help which is why it makes an order monitoring system an indispensable part of your business operations. 

The Importance of an Order Monitoring System

An order monitoring system is a software that can help you track your orders systematically. It automates the entire process of order monitoring, which means that you don’t have to put in any hardwork and effort into ensuring that the shopping experience you offer is up to par. 

Needless to say, it is an important part of your business operations. With the help of an order monitoring system, you serve your customers better. It helps you provide your customers with the right shipping details and therefore enables them to be more in touch with the order. This enables your business to be portrayed as a trustworthy and dependable option that can be relied on. Customer anxiety and buyer remorse will be things in the distant past if you play your cards right and invest in a robust order monitoring system.

That’s not it – an order monitoring system helps you save a lot of time as well! Without one, you’d be left racking your brains to take care of all things tracking manually. While it is not completely out of the question in some cases, it really is impossible to pull off if your business is growing and you have an influx of orders coming in! That’s where an order monitoring system steps in and streamlines all of that for you, without you having to do more than raising your finger to get everything sorted!

Order Monitoring System Features

Scalable Order Processing

A good order monitoring system will allow you to process thousands of orders everyday! The advanced features offered by an order monitoring system should enable you to take advantage of full scalable order management functionality and will essentially grow as your business grows. 

Multi-Channel Support

With a good order monitoring system, you should expect support for ALL your sales channels. Whether it is your eCommerce website or your physical outlet, an order monitoring system that is a good fit for your business will allow you to not only handle your orders in all these places, but also ensure that you can easily centralize your data and access it easily from one location. 

Data Empowerment

Perhaps one of the most beneficial aspects of an order monitoring system is that it lets you collect data as well as put it to good use. An order monitoring system will save all the relevant details of your customers and help you create a comprehensive database that can be relied on for later use. As your business grows, you will realize that this is in fact a very important aspect as the more information you have about your customer, the better improvements you can make to your future campaigns! Essentially, this is something the other departments of your business can also benefit from.

Reverse Logistics

No matter how well your order processing mechanisms are, there will always be some orders that want to make their way back to you. Regardless of the reason, many customers are likely to want to return a package to you, and you need to be ready for that. If your order is monitored properly from the very start, it will be very easy for you to receive your packages back. This means that you can provide a better return policy to your customers, which is a huge factor that goes into building credibility. 

Inventory Level Tracking

Order monitoring doesn’t begin only when you get an order – it begins when a product enters your inventory. Therefore, a system that amalgamates order management with inventory management is the best approach if you want to get something that offers you 360 degrees of control. With the help of order monitoring features, you can keep track of your products in the inventory. Ideally, this will be enabled through RFID and barcode technology, since they are industry-standards in the area and really help businesses streamline their procedures to a great extent. 

How Canary7 Helps

Canary7 is the ultimate solution to all your fulfillment needs – whether it is order processing or order monitoring, Canary7 offers software solutions that help you improve your operations to a great extent. With the help of barcode scanning and RFID technology, Canary7 does not only help you evolve your order management experience but also help you with inventory, warehouse, and labor. 

As an order monitoring system, Canary7 can help you centralize all your data and truly ensure that each order you send out meets not only your expectations, but also your customers. 

The best part? You can get a free demo before you commit to Canary7.

The Bottom Line

Order monitoring is an important aspect of any business – no matter whether you are an online retailer or have a physical store. It may be challenging to execute manually, but with the help of an order monitoring system, it becomes quite easy to keep track of your orders, which ultimately helps you save money, time, and effort, as well as create an everlasting positive impression on your customer’s mind in connection to your services.